Relaxation & Natural Beauty: Ojo Caliente Mineral Springs Resort & Spa

Great destination! Enjoyed the open trail and peaceful outdoor atmosphere.

Great destination! Enjoyed the open trail and peaceful outdoor atmosphere.

I love Ojo Caliente!! Been here multiple times just for day use, but this time it was to spend the night after getting married. We stayed in a Cliffside suite with private tub. Gregory at the front desk check in greeted us warmly and congratulated us on getting married, spent lots of time explaining amenities/options and brought us a welcome gift to the suite! He is a gem and I thought this was such a nice treat! Our room was clean and beautiful! We used the kiva fireplace, hot tub, ALL the public mineral pools and had a lovely, delicious dinner and breakfast at the restaurant. Just wanted to let the staff and resort know how grateful we were for making our wedding day so special!! We WILL be back!

Coming to you live from our room where we haven’t been able to use the spa for at least 5 hours and are dealing with very confusing communication. A storm blew through (totally understandable to shut it down) but now it’s been hours with calling them every 30 min to see if it was reopening. Why is this on us? At one point they even said yes. And then changed their minds a few minutes later and said no. They base it on lightening in the 15 mile radius. This might seem rare but please be aware if you’re just coming for a night because you might end up in your room trying to reach the front desk for hours and walking up there a few times. Nothing is open, not even the very indoor sauna. Weather outside is fine and has been for hours. As of 8pm-ish, they said they’re closing it for the night despite the weather showing it’s normal (see pics) and guests supposedly having access until midnight. Check-in was awful too. They won’t even check if your room is ready early so at 3pm there is a line out the door just to get keys. This is after battling for sitting space with the day trippers. There was even a guy on his laptop in one of the pools, it’s a weird vibe. There are so many ways to make this more enjoyable for the customer but they don’t try. Since I have the time and love a good hotel, here are some free ideas: 1) a texting update system for guests regarding the spa opening post storm 2) long check-in line or guests arriving early? offer us a drink and a little snack as a welcome 3) spa closed? start a happy hour at the restaurant so we can all do something besides sit in our rooms Anyway, it’s very transactional and disappointing. I’ve wanted to come here for years and am just saddened. But hey the 15 min we got to use the private pool was cool I guess. Two stars because if you have better luck than us and don’t rely on the customer service, it could be worthwhile. Now back to listening to our neighbors slam their doors through these thin plaza suite walls.

I don’t know where to start. Let’s start with it’s not worth the money. AT ALL. My sister and I came here for a sister birthday spa getaway all the way from Florida. Firstly, the staff working the desks are so rude you immediately want to leave. I almost did. They explain nothing to you and when you ask questions like “how do we get a robe” they roll their eyes and say “have you even looked in your room yet” So yeah- be prepared to be treated like peasants. Secondly, I was told at booking that they don’t give a military discount for the rooms but they do for spa services. I booked my services 3 months in advice and it was equivalent to pulling teeth. They had everything messed up and I was told no, no military discount on spa but I can on my room. Everything I was told was a lie at booking. And no, they never fixed anything or apologized. My biggest pet peeve and the very reason I’ll never be back, there is absolutely no benefit to staying at the resort. You share the same bath houses as the other hundreds of people that come for the day. You can spend 25$ and have access to absolutely everything except a subpar room. I spent 1000$ in spa services and it was the biggest waste of money I’ve ever spent. I listened to the blinds constantly crashing into the window and construction outside the OPEN window in a VERY LIT room. I emailed the company and told them how disappointed I was and I never received anything in return. The pools were disgusting. We sat at the bar for 20 mins before the two women tending bar even acknowledged us. The drinks were terrible. The locker rooms aren’t maintained. There was a 6ft pile of towels that finally fell over when we were in there. I can go on and on. I/we will NEVER be back and I tell all my clients (I own a business) how terrible this place is. My final advice, save your money and go somewhere else.