Relax in Paradise: Royal Zanzibar Beach Resort

Questo resort ha un solo difetto: è spesso frequentato da Napoletani molto rumorosi. In una settimana qui abbiamo assistito a gente che si grida da una parte all’altra del resort cose tipo “LUIGGGI STA ZIO TONINO IN VIDEOCHIAMATA!” oppure roba incomprensibile. Per cui tutto bello tutto ganzo ma se volete un posto silenzioso occhio ai partenopei

Unfortunately we got an extremely bad experience. We booked 3 nights in the main season, 1 night was $660. Firstly, upon our arrival, they wanted to send us to another hotel which is three times cheaper because they had some building issue. We just wanted our money back for what we didn’t get. No refund was possible because of arguments like “other people accepted it as well” or “I paid for your other hotel already”. Just unprofessional. After 2 hours of talking us into accepting this, and us not agreeing, we have got a worse room in this hotel. After checking in we understood that the facility is old, outdated, not very clean, the beach is small, not well equipped and full of strangers constantly offering us something to buy. This is unacceptable at a 5* private resort. There is a noise directly in front of our room (probably a construction) is extremely loud, as having a heliport just in front of the door. There are some snacks available in the afternoon that shouldn’t even be sold at a street food stand, for a mango you pay $3 at the snack bar. At the bars sparkling water or Coke Zero not available, everything old, used, and again just not 5 stars. We have got the all-inclusive bracelets but are constantly asked for a room number. If you book a hotel in this price category you expect the service as a whole to be 5stars. Instead, we just feel this was a scam. This would be well worth $250/night.

Great destination! Enjoyed the open trail and peaceful outdoor atmosphere.

Great destination! Enjoyed the open trail and peaceful outdoor atmosphere.

You should avoid this hotel at all costs. Aside from being situated on a beautiful beach, it’s unfathomable that this hotel has more than two stars. At the outset, the electricity shuts off every half hour and it literally takes over an hour to receive anything you ask for ranging from a wine opener to contact information for a doctor. Furthermore, despite being called an all inclusive, a majority of all good drinks or dishes at their restaurants are on a “supplemental menu” which costs extra. The food at their sole al carte restaurant was inedible and no one answers the room service line (despite it being an extra charge). When I asked to speak to a manager to address some of my concerns, the front desk simply refused saying “there is none.” Im very disappointed I flew 18 hours to spend my time and money at this place. Knowing what I know now, I would have been glad to pay double the price to stay at another hotel in the area. *** As a follow-up to my previous review, two managers, Kapi and Masemo acknowledged several of my complaints, took the time to have an in-depth conversation, and displayed a genuine desire to rectify the same. They exhibited a clear understanding of the hospitality industry and I only can hope that such understanding is eventually passed on to each employee so this resort can live up to its potential. In the interest of clarity, a majority of the employees are well mannered and kind people; they simply lack knowledge of the nuisances of one would expect at a 5 star hotel.