CANCÚN FERRY FIELD GUIDE
A brisk, comfortable crossing: UltraMar ferry between Cancún (Caracol) and Isla Mujeres
A 25-minute UltraMar ferry service with interior and exterior decks, snack bar, charging stations and accessibility—this guide explains what to expect and how to travel light.
A brisk, comfortable crossing: UltraMar ferry between Cancún (Caracol) and Isla Mujeres.
UltraMar’s scheduled crossings between Cancún (Playa Caracol) and Isla Mujeres deliver a short, well‑appointed ferry experience: leather ergonomic seats, indoor and outdoor decks for sea air and views, onboard entertainment and a snack bar, plus charging stations and accessibility features. The service accepts luggage, bicycles and leashed pets at no extra cost and lets you choose your preferred departure time when you redeem your ticket at the UltraMar ticket window.
Highlights
Outing Highlights
Comfortable, amenity-packed crossings
UltraMar ferries pair climate‑controlled interiors with open decks, ergonomic leather seating, onboard entertainment and a snack bar—small comforts that matter on a concise 25‑minute crossing.
Flexible departures and ticket validity
Choose from multiple departures throughout the day in both directions and redeem your voucher at the UltraMar ticket window for the time you prefer; tickets remain valid for up to six months from the selected date.
Pet‑ and bike‑friendly travel with luggage allowance
Travelers can bring a leashed pet, a bicycle and a piece of luggage (up to the operator’s size/weight limits) at no extra charge—helpful if you’re island hopping with gear.
What the day feels like
What the crossing feels like
Boarding is straightforward: once aboard you can settle into roomy leather seats, step out onto the exterior decks for sea air and views, or stay inside with climate control and wide windows. The short 25‑minute run is complemented by onboard amenities—televisions, live music at times, a snack bar and device charging—so the crossing is as much passage as a small, comfortable interlude.
Suitability
Who it's for
Who this crossing suits—and who should plan differently.
Practical planner
Details to review before reserving
One piece of luggage per passenger is accepted (up to 25 kg and maximum total dimensions of 142 cm). Pets must be leashed and remain in designated areas; bicycles are accepted at no extra cost. You may bring food and mobility aids such as a wheelchair.
Expect indoor and outdoor decks, ergonomic leather seating, televisions and live music at times, a snack bar for drinks and snacks, and charging stations for devices.
Vessels include designated spaces for passengers with disabilities or limited mobility; plan to request assistance if you require help boarding.
Each passenger may carry one bag up to 25 kg and total dimensions not exceeding 142 cm; bicycles and leashed pets are permitted without additional fees.
Review cancellation policies before reserving.
Frequently asked questions
Planning Your Outing
How long is the ferry crossing?
The crossing between Cancún (Caracol) and Isla Mujeres takes approximately 25 minutes.
Do I need to select a departure time in advance?
Select the day of travel when booking and redeem your voucher at the UltraMar ticket window for the preferred sailing time; tickets are valid for use at any hour on the chosen day.
How long is my ticket valid?
Tickets are valid for up to six months from the selected date.
Where do I board in Cancún?
Board at the UltraMar Playa Caracol terminal (Blvd. Kukulcan Km 9.5, Punta Cancún, Zona Hotelera).
Can I travel with a pet or bicycle?
Yes—leashed pets and bicycles are permitted at no additional charge, provided pets remain in designated areas and gear fits within the operator’s rules.
Are there amenities onboard?
Yes—the vessels offer interior and exterior decks, comfortable seating, entertainment (including televisions and sometimes live music), a snack bar and charging stations.