CANCÚN FERRY FIELD GUIDE
A brisk 25-minute crossing: Puerto Juárez to Isla Mujeres aboard UltraMar
A frequent, comfortable ferry run with indoor and outdoor decks, live music, a snack bar and facilities for pets, bikes and passengers with reduced mobility.
A brisk 25-minute crossing: Puerto Juárez to Isla Mujeres aboard UltraMar.
The UltraMar ferry between Terminal Ultramar Puerto Juárez in Cancún and the Isla Mujeres terminal is a short, maritime connector that pares a practical commute with blue‑water views. Vessels offer indoor climate‑controlled cabins and open decks, roomy leather seating and onboard amenities designed to ease travel for daytrippers and island‑bound locals alike.
Highlights
Outing Highlights
Sea views and open‑air decks
The crossing gives passengers panoramic coastal views from outdoor decks and large windows indoors — an immediate sense of arrival in under half an hour.
Comfortable seating and creature comforts
UltraMar ferries are fitted with ergonomic leather seats, charging stations and a snack bar; the onboard environment includes music and televisions for a relaxed transit.
Pet‑ and bike‑friendly, with accessibility provisions
The service permits pets (in designated areas) and bicycles at no extra cost and provides designated spaces for travelers with reduced mobility.
What the day feels like
What the crossing feels like
Boarding at Terminal Ultramar Puerto Juárez, you settle into roomy seats or walk the outer decks as the ferry slips out into clear water. The trip is short — about 25 minutes — and designed around convenience: a snack bar for quick purchases, live music and screens for entertainment, and power outlets to top up devices before you step onto Isla Mujeres or return to Cancún.
Suitability
Who it's for
Who benefits from this run — and who should plan differently.
Practical planner
Details to review before reserving
Each passenger may bring one piece of luggage up to 25 kg and a combined dimension not exceeding 142 cm. Pets, wheelchairs, food and bicycles are permitted; chargers are available onboard for devices.
Review cancellation policies before reserving.
Frequently asked questions
Planning Your Outing
How long is the crossing?
The ferry crossing takes approximately 25 minutes.
Where do I board in Cancún?
Board at Terminal Ultramar Puerto Juárez (Av. José López Portillo Calle 49, Puerto Juarez) and redeem your ticket at the Ultramar ticket window.
Are there many departure times?
Departures run throughout the day with early‑morning, midday, afternoon and late‑night sailings; choose your date and redeem for the preferred time at the ticket booth.
How long is a ticket valid?
Tickets are valid for six months from the selected date of purchase.
Can I travel with pets or a bicycle?
Yes — pets and bicycles are allowed on board at no additional cost, subject to placement in designated areas.
Where can I buy or exchange my ticket?
Tickets are redeemed at the Ultramar ticket window at the Puerto Juárez terminal.